How to Make a Suggestion

Do you have a suggestion to enhance Encompass? Contact your Encompass Liaison (see list below) who will fill out an Encompass Suggestion Form.  All suggestions will be carefully reviewed. Most suggestions are carried out, a small number are not implemented due to regional processes, future projects, or other factors. Suggestions are reviewed by your local Encompass Liaison along with WCHO Information Management staff. Suggestions for significant changes to the system may also be reviewed and prioritized by the Encompass Implementation Committee (EIC) and the Affiliation Executive Committee (AEC). You can also give feedback by completing the annual Encompass satisfaction survey. Check out the Encompass Projects list to see enhancements and new modules currently being worked on.

Encompass Liaisons

• Bugs that prevent you from doing your job, such as a form that’s not functioning as designed or malfunctioning links or buttons
• Region wide improvements are usually acted on faster than enhancements that would only benefit a small number of users/clients
• Legal requirements
• Those that offer significant improvement in client care

System Issue
Encompass design problems that prohibit you from doing your job.

Projects with federal and/or state legislative significance
Projects/changes that should developed to be in compliance with and/or meet legislative requirements.

Payer/Contract Requirements
Projects/changes to meet MDCH master contract and/or accrediting body requirements.

Executive Leadership/Governance
Projects/changes that include Strategic Planning, Internal Performance Improvement and Special Initiatives.

Management
Projects/changes that include management requirements which allow manager to better manage resources or analyze core business components.

Clinical
Projects/changes that relate to the automation of clinical forms or to enhance or streamline clinical processes.